Refund Policy

This Refund Policy explains when payments to [LEGAL ENTITY NAME], [REGISTERED ADDRESS] ("Govir", "we", "us") for govir.app are refunded. It is part of our Terms of Service. [DRAFT: to be reviewed by a lawyer before paid plans launch.]

1. First payment of a subscription

If you're not happy with a paid plan, you can ask for a refund of your first payment for that subscription within 14 days of paying. Write to support@govir.app from the email address of your Govir account.

When we refund a subscription payment in full, the plan ends at once and your workspace moves to the Free plan. The AI credits that came with the payment are removed.

2. Renewals

Renewal payments (the second month or year and later) are not refundable. You can cancel at any time in Settings → Billing; your plan stays active until the end of the period you paid for, and you won't be charged again.

3. AI credit packs

You can ask for a refund of an AI credit pack within 14 days of buying it, if its credits haven't been used. If some were used, we may refund the unused part.

4. Taxes and currency

Refunds are made in US dollars to the original payment method, including any tax charged. Your bank may take a few days to show them.

5. Your statutory rights

If you are a consumer in the European Union, the United Kingdom or another country with a legal right to withdraw from a contract for digital services, this policy does not limit that right. [DRAFT: wording on the right of withdrawal for digital services and its waiver at checkout — [JURISDICTION] — to be provided by a lawyer.]

6. Disputes

Please contact us before disputing a payment with your bank: we'll usually sort it out faster. While a payment is disputed, AI features are paused and the payment's credits are held.

7. Contact

support@govir.app · [LEGAL ENTITY NAME], [REGISTERED ADDRESS], [COUNTRY].